Return, Refund & Exchange Policy

Cancellation Policy

1. Orders can be cancelled only before the order has been shipped.
2. Once an order has been shipped, it cannot be cancelled through our website.
3. If you wish to cancel an order, please contact our customer support team before dispatch.

Return & Refund Policy

1. Due to the food-related nature of our powdered blends, we do not accept returns of products once delivered.
2. Refunds are generally not applicable for delivered products. However, if you receive a damaged, incorrect, missing, or expired product, you may be eligible for a replacement/exchange as per the conditions below.
3. A exchange request must be raised within the applicable time period mentioned below.
4. Products must not be used, opened, or tampered with, wherever applicable.

Exchange / Replacement Policy

A request for exchange or replacement must be initiated within 48 hours from the date of delivery.

To raise a request, please:

• Take a clear picture of the delivered product.
• Attach the invoice/order details.
• In case of an expired product, the picture must clearly show the expiry date.
• Send the required details to shrikrushnaglobalexim26@gmail.com.

Our team will review the request and provide an exchange/replacement, if applicable, under the following conditions:

• Damaged Product Received
• Incorrect Product Received
• Item Missing from the Order
• Expired Product Received

Replacement Terms

1. As our products are food-related powdered blends, we do not accept regular product returns.
2. Where a genuine issue is confirmed, we may provide a replacement of the same product instead of accepting a return or issuing a refund.
3. Replacement is subject to verification and approval by our team.
4. Customers may be required to provide photographs and invoice/order details for verification.
5. Requests submitted after the applicable time period may not be accepted.

Important Notes

• Products should be kept in their original condition and packaging until the issue is resolved.
• Exchange/replacement requests without sufficient photographic evidence or invoice/order details may not be processed.
• Customized or specially prepared products, where applicable, are not eligible for return or exchange.
• Exchange/replacement policies may be subject to change without prior notice.

Contact for Exchange / Replacement

Email: shrikrushnaglobalexim26@gmail.com

Note: For food-related powdered products, no standard returns are accepted. Only eligible cases such as damaged, incorrect, missing, or expired products may qualify for replacement/exchange within 48 hours of delivery.